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Friday 23rd February: Orders being dispatched within 1 working day.

[email protected]     1-833-852-1467

Established 2008

FREE SHIPPING on orders over $200!

Customer Reviews

The Regency Chess Company USA receives customer reviews and comments via email, Google reviews, TrustPilot and Facebook.

We only publish genuine customer comments and feedback. Below are some comments from recent customers via email.

First of all, the chess set is fantastic for the price. The board is beautiful and the pieces are lovely. This is exactly the size I wanted. The chess set arrived quickly and the package was perfectly done. I'll definitely make another order with Regency Chess!

Google ReviewAubin T
Reviewed 09/22/2023

We ordered a travel chess set for our Grandson's birthday present to be sent direct to him. We were kept informed of delivery progress and it arrived - as hoped - the day before his birthday. Apparently it is as good as it appeared on the website and he is absolutely thrilled with it.

Google ReviewBarney
Reviewed 10/02/2023

Beautiful board and great customer service. The WhatsApp feature on the website is great for making sure everything is right with the order.

Google ReviewTom Kenyon
Reviewed 10/23/2023

From: Dr Antonino Nicolosi

Received: 21 July 2023

Subject: Thank you!

Dear Paula,

Just a very quick line to say thank you for all your help and for providing such an excellent service!

I just received the parcel, perfectly packaged. It is a real pleasure doing business with your establishment.

No doubt we'll purchase more beautiful items from you in the near future.

All my very best,
Dr Antonino Nicolosi

From: Diann Ritschard

Received: 28 July 2023

Subject: Re: Chessboard

Hello Paula,

We received the new chessboard and want to thank you for your exemplary customer service! 


From: Paul John Barrett

Received: 2 August 2023

Subject: Excellent Customer Service

Dear Paula,

I am writing to you today to express my excitement about the chess board I purchased a few minutes ago from your company. I had been looking for a high-quality chess board for some time, and I was very impressed with the selection of boards on your website.

I ultimately decided to go ahead with the purchase and I am so glad I did.

I am looking forward to receiving the chess board and have heard great things about your company's customer service, and I am confident that I will be able to get help if I have any problems.

I wanted to thank you for your help in choosing the right chess board for me. I am confident that I will be enjoying this board for many years to come.

Thank you again for your excellent customer service. I look forward to doing business with you again in the future.


From: Natalie Booth

Received: 8 August 2023

Subject: Outstanding Customer Service!


It's here and it's perfect. Thank you - quite emotional really.

This is truly outstanding customer service and we are so grateful. If you're not the owner of the company, please do forward on this email to your boss. You deserve recognition for an amazing job. We really are so very grateful.

Thank you,

Excellent chess set - delivered promptly and very well packaged.

Google ReviewDave Morrison
Reviewed 10/06/2023

Incredible service and products. Quality is amazing and the customer service is perfect too. Couldn't ask for more!

Google ReviewAlice Halley
Reviewed 10/21/2023

Lovely quality set, nicely made with classic weighted pieces. Arrived really promptly and was well packaged. Husband was very happy!

Google ReviewJessica Isaacs
Reviewed 09/29/2023

One of our customers? We'd love a review!

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