Customer Reviews
The Regency Chess Company USA receives customer reviews and comments via email, Google reviews, TrustPilot and Facebook.
We only publish genuine customer comments and feedback. Below are some comments from recent customers via email.
Very happy with the chess set - great board and weighted pieces just perfect. Also super fast delivery. Thank you Regency Chess!
Beautiful board and great customer service. The WhatsApp feature on the website is great for making sure everything is right with the order.
Excellent service! Items arrived very quickly. Obviously a company that wants to please their customers - definitely going to order again.
From: Dr Antonino Nicolosi
Received: 21 July 2023
Subject: Thank you!
Dear Paula,
Just a very quick line to say thank you for all your help and for providing such an excellent service!
I just received the parcel, perfectly packaged. It is a real pleasure doing business with your establishment.
No doubt we'll purchase more beautiful items from you in the near future.
All my very best,
Dr Antonino Nicolosi
From: Diann Ritschard
Received: 28 July 2023
Subject: Re: Chessboard
Hello Paula,
We received the new chessboard and want to thank you for your exemplary customer service!
Diann
From: Paul John Barrett
Received: 2 August 2023
Subject: Excellent Customer Service
Dear Paula,
I am writing to you today to express my excitement about the chess board I purchased a few minutes ago from your company. I had been looking for a high-quality chess board for some time, and I was very impressed with the selection of boards on your website.
I ultimately decided to go ahead with the purchase and I am so glad I did.
I am looking forward to receiving the chess board and have heard great things about your company's customer service, and I am confident that I will be able to get help if I have any problems.
I wanted to thank you for your help in choosing the right chess board for me. I am confident that I will be enjoying this board for many years to come.
Thank you again for your excellent customer service. I look forward to doing business with you again in the future.
Sincerely,
Paul
From: Natalie Booth
Received: 8 August 2023
Subject: Outstanding Customer Service!
Paula,
It's here and it's perfect. Thank you - quite emotional really.
This is truly outstanding customer service and we are so grateful. If you're not the owner of the company, please do forward on this email to your boss. You deserve recognition for an amazing job. We really are so very grateful.
Thank you,
Natalie
Great product quality, delivered on time.
Really good looking and well made board. Was really well protected in it's packaging and reached me in perfect condition. Was a fair price and complements the chess set I bought it for.
Beautiful chess set. Outstanding customer service.
