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Monday 15th July: Orders being dispatched within 1 working day.

[email protected]     1-833-852-1467

Established 2008

FREE SHIPPING on orders over $200!

FAQ

  What forms of payment do you accept?

We accept Credit Cards (Visa, Mastercard, Discover) and PayPal.

  Do you offer monthly payment plans for layaway?

No, currently we do not offer these schemes. You can pay using PayPal credit, which you can apply for within your own PayPal account and then use the funds to buy from us.

  How do I care for my chess set after purchase?

Most of our wooden sets are polished with a fine wax, which requires minimal cleaning. They can be wiped free of dust with a soft cloth. Never use solvents or harsh cleaners. Each set is sent with a product aftercare booklet detailing how to care for your set.

  Do your sets come with a warranty?

Yes, we provide a two year warranty on all of our products. Our warranty covers the following faults: Cracks in the wood, internal weights coming lose, veneer lift (chess boards), loose felt. Our warranty will not cover: discoloration due to sun exposure, accidental or deliberate damage, exposure to harsh chemicals or cleaning products.

  What's meant by the term 'Triple Weighted Chessmen'?

The term 'triple weighted' is a slightly misleading marketing phrase coined by the Drueke company to describe their weighted chessmen. The chess retail industry got hold of this and started using the terms double, triple, and - in some extreme cases - quadruple weighted. It is mostly nonsense because the amount of weight you can insert into a chess piece is determined entirely by the base size. All of our chessmen are weighted for perfect balance and maximum weight for their size and style.

  Which countries are your chess sets sourced from?

We have agreements with the producers of chess products in Italy, Greece, Germany, Netherlands, India, Poland, England and Spain. We deal directly with the makers to ensure the best value and product quality.

  Which shipping companies do you use?

We use FedEx and UPS and use only tracked express services for added security and peace of mind.

  Will I have to pay import tax or state tax on my order?

No. Currently all US States can receive our goods tax-free as long as the total value remains under $850. This means the price you see on the website is the total price you will pay.

  What are 'investment grade' chess sets?

Many of our chess sets are crafted from rare and expensive woods such as ebony, rosewood, and redwood. Due to the increasing prices and scarcity, the value is constantly rising. Since we've been in business, we've seen the value of these sets more than double in some cases.

  I'm ordering a gift. Will your packaging give away what's hidden inside the box?

No; all of our orders are sent in plain packaging, so if you're buying as a gift, the contents will remain secret until opened.

  What if I don't like my chess set?

You are welcome to return it to us for a full refund as long as it remains in the same condition as when it arrived and all packaging is retained.

  Will you engrave or personalize my chess set?

No, at this time, we don't offer any personalization or engraving. We wouldn't advise engraving directly into the wood. Instead, we recommend that a nicely engraved metal plaque be made and attached to the chess set.

  Can I buy spare chess pieces for my set if I lose or damage one?

Yes, we hold spares of most of our chessmen; in most circumstances, we can send these to you free of charge. The most common reason we are asked for spare pieces is because naughty dogs have chewed one! Just get in touch and let us know your original order ID, and we will supply you with a new piece.

  Will my chess set automatically come with a storage box and, if not, how do I choose one?

Some of our sets are already matched with a chess piece storage case but not all. Each product listing has a "What's included" list under the images. If the set of choice is not listed as having a box, when you add it to the basket you will have a selection of up to 3 recommended cases that will accommodate the pieces in that particular set. If you would like to see the full range of our cases and cabinets, please click here, where each product will advise the size of King it is able to accommodate in the description.

  How long has your company been in business?

The Regency Chess Company was set up in 2008 and has been successfully retailing lovely chess sets ever since.

  I have an old second-hand chess set. Will you value it or buy it from me?

No, we don't deal in used or antique chess sets and we don't have up-to-date knowledge on the values of these sets. We would advise you to contact a local antique dealer for vintage sets or use eBay for more recently used sets.

  The images of your chess sets are incredible. Do they look as good in real life?

Yes, we have taken the photos of our chess sets in such a way as to ensure they look completely natural, so you can expect to receive what you see in the pictures. In most cases, they will actually look better in real life than in the photos!

  Do you sell chess sets made by Staunton?

No, as there is no such company. The term Staunton refers to the famous Victorian chess player who endorsed the design. Today, it's a generic term to describe sets made in the style and design of the original Staunton chessmen. We have what we believe is the world's best range of Staunton chessmen.

  How long will I have to wait for my chess set?

Typically, no more than three days. If it says there is stock available on the website, then it means we have physical inventory, which we will dispatch right away.

  Can I track my delivery?

Yes, you will be sent a tracking link after we have shipped your order. You can also track your order right here on the site.

  You have so many sets; many look similar, and I am struggling to choose the right one.

Yes, we appreciate that our range is extensive and has many options. You are always welcome to contact us by phone, email, or WhatsApp, and our team will help you choose the perfect chess set.

Copyright © 2024 Regency Chess.
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